DailyPay Announces Partnership with CaLLogix Contact Center
Payday disruptor gives financial lifeline to their fifth call center partner
NEW YORK (February 9, 2018) - DailyPay, a financial solutions company that reduces employee turnover through instant access to wages, today announced a national partnership with CaLLogix, a high-touch call center business based in New Hampshire and employing nearly 1000 call center operators. CaLLogix was dissatisfied with their retention rate and adopted DailyPay as a new benefit to boost employee satisfaction and, by extension, lower turnover. DailyPay offers a way to reduce financial stress among employees, which is the leading reason for employee turnover across all industries and job types.
The launch was met with company-wide buzz, and in the first week 20% of employees activated their new DailyPay accounts and made their first transfer. By the third week, 34% had made their first transfer, and participation is only growing.
The contact center industry is plagued by high turnover—measured between 30 and 45%— compared to an estimated 15% average across all industries. On average, across industries, a departing entry-level employee who makes around $40,000 per year will cost their employer 40% of their annual salary ($16,000) to replace. According to a report by Equifax Workforce Solutions, more than 40% of turnover happens within the first month, and another 10% or more leave before their first anniversary.
DailyPay offers CaLLogix operators an intuitive platform for accessing their earned but unpaid wages. After completing a shift, the net amount earned is added to an available balance from which employees can transfer up to 100% and receive their money instantly. Fees plague wage earners more than anyone. With DailyPay, CaLLogix employees can avoid late fees, overdraft fees, and high-interest payday loans on sudden expenses
"We're thrilled to partner with CaLLogix, a leader in the contact center industry,” said Jason Lee, Chief Executive Officer of DailyPay. “CaLLogix joins the long list of companies in the contact center industry who have joined The DailyPay Movement."
DailyPay works with mid-cap and enterprise companies in a host of industries, including cleaning, retail, healthcare and services.
For more information, please visit dailypay.com.
DailyPay’s mission is to give employees their first step toward financial security. DailyPay is the pioneer in providing employees real-time access to earned wages across a wide range of industries, including cleaning, healthcare, retail, transportation, and more. With DailyPay, employees can pay bills on time and avoid late fees, helping them reach their financial goals. Companies have reported that DailyPay increases employee engagement and retention and helps to support recruitment. DailyPay is backed by leading venture capital firms and world-class strategic investors. The company is headquartered in New York.
CaLLogix is a New Hampshire based contact center company that manages millions of client calls and interactions annually, and has been in business for more than 20 years. CaLLogix operates 24/365, providing customized programs for companies requiring "high-touch," quality contact services (phone, email, and fax) at rates that are typically 30-35% less than what most internal call centers cost. Their call centers are located in Manchester and Bedford, NH. Customer service is CaLLogix’s singularly business focus, and they provide quality contact services in a number of industries.
For more information about CaLLogix, visit callogix.net