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Employee Retention, Turnover
In our previous article, we discussed employee retention rate by industry and looked at which industries have the best and worst employee retention rates. In this article, we take a closer look at the restaurant industry, which has a notoriously high turnover rate and low retention rate.
Fast food restaurants,[...]
In July 2018, DailyPay co-founder Rob Law shared 5 Myths About Instant Pay Technology with HR.com.
In that article Rob debunks many common misconceptions about instant payments, like, "instant payment is just like a payday loan" (it's not), "My employees are fine with weekly pay" (they're not), or "Access to[...]
Employee churn is the best way to describe both employee turnover and attrition rates. What differentiates the two types of employee departures, what do they mean for your bottom line, and how can they be controlled?
At the 2018 Contact Center Week (CCW) Executive Exchange, the topic of average speed of answer (ASA) seemed to be top of mind for a lot of attendees. It was certainly a topic that came up during the roundtable discussion we moderated, which included:
- Weslee Berke, Director of Customer Service for BOXED;
enps, how to improve enps, Turnover, what is enps
Many businesses deploy a net promoter score (NPS) survey which is an index that measures the willingness of customers to recommend a company's products or services to others. There is value in learning how others perceive your products and their loyalty to the brand, and companies often make fundamental changes[...]
With the rise of new and agile technology in the mobile industry, the potential for and evidence of fraud has also gone up.
There are two types of fraud that specifically have hit the quick service restaurant (QSR) vertical - customer fraud and employee fraud. In this article, we highlight two.
UPDATE: Ceridian has announced it will begin offering Dayforce On-Demand Pay starting in 2019. This move elevates the daily pay benefits space and validates the changes occurring in the payroll industry. Our CEO, Jason Lee, gives his thoughts on the Ceridian On-Demand Pay news.
The On-Demand Economy gives rise to[...]
Similar to many of their peers in the senior care industry, Christian Horizons was plagued by high employee turnover rates—the industry average is about 80-90%.
High turnover creates staffing gaps which lead to a multitude of issues:
In 2017 DialAmerica decided it wanted to change payroll providers, which as any payroll manager knows, is no small feat.