<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=499808610217646&amp;ev=PageView&amp;noscript=1">

The DailyPay Blog

Employees Stay Longer with DailyPay

Utah-Based Call Center Deploys Unique Solution to Attract, Engage and Retain Employees

 

ROI Call Center Solutions — a Utah-based call center — was looking to improve its ability to attract and retain talent. So the company came to DailyPay to be able to offer a new financial wellness benefit that would boost employee engagement and increase retention.  

 

Call centers are often plagued by high turnover. Industry attrition rates have been measured between 30% and 45%, compared to an estimated 15% average across all industries. On average, across industries, entry-level employees who make around $40,000 per year cost 40% of their annual salary ($16,000) to replace — a substantial burden to bottom-line profits and a sizable challenge when trying to compete in the contact center industry.

 

By providing earned wage access, DailyPay helps ROI’s employees stay ahead of their bills and avoid high-interest payday loans. As a result, average turnover among contact center DailyPay users drops 50% and jobs advertising the DailyPay benefit attract 1.9x more applicants.

 

“We’re thrilled to team with ROI Call Center Solutions, who is a leader in the contact center industry,” said DailyPay CEO Jason Lee. “They are joining a growing list of contact centers who have seen great returns by investing in their employees, who then invest themselves in their jobs even more.”  

 

DailyPay works with mid-cap and enterprise companies in many different industries, including hospitality, retail, healthcare and services.

 


Written by DailyPay

DailyPay, the leading provider of the daily pay benefit — a benefit offered through employers that allow employees to receive instant access to their earned wages, works across a wide range of industries, including quick service restaurants, hospitality, retail, healthcare and other services. One in six Americans now has access to DailyPay through our trusted payroll service partners, including ADP, Paycor, SmartLinx, Netspend and other HR and payroll technology providers, who offer the daily pay product to their customers. With DailyPay, employees can pay bills on time and avoid late fees, helping them to reach their financial goals. Companies have reported that DailyPay increases employee engagement and retention and helps to support recruitment. DailyPay is backed by leading venture capital firms and world-class strategic investors. The company is headquartered in New York.


call center, roi call center

Recent Posts

Employees stay longer with DailyPay

DailyPay enables your employees to access their pay before payday, empowering them to meet their financial goals. Employees that find financial security at your company stay longer, reducing your turnover and improving bottom line profits.

Learn More

Sign Up for Our Newsletter

Follow Us